Our neon lights have an average lifespan of 50,000 hours. This works out to nearly 6 years if you never turned if off! But it could last longer.
Yes, all neon lights include a 2-year warranty . We offer free repairs or replacements for non-human-caused issues during this period.
Absolutely! Choose from our standard color options (see the website color chart). For custom shades, share your request, and we’ll create a unique color scheme tailored to you.
Always disconnect power first. Gently wipe the surface with a microfiber cloth. For stubborn stains, lightly dampen the cloth with water (avoid chemicals or abrasive tools). Ensure the light is completely dry before reconnecting.
This may be a brief warm-up phase. Turn off the power for 10 minutes, then restart. If the issue persists, contact info@neonvue.com for assistance.
First, check the power connection and try a different outlet. If unresolved, email a photo of the issue to info@neonvue.com , and our team will prioritize your case.
Lightboxes are designed for tabletop use and don’t include wall-mounting hardware. While you can add brackets independently, we recommend professional installation for safety.
Please see our shipping page for further details of our shipping services and details on estimated delivery times.
If you have not received your order after the recommended waiting time please email us at info@neonvue.com so we can trace your order.
For a full list of the countries, we currently ship to please see our shipping page.
If we don’t ship to where you live, then drop us an email at info@neonvue.com and we can investigate organising shipping.
If you’re interested in selling our products then please drop us an email to info@neonvue.com and say hello and we can guide you through the process of creating an account.
For further details please see our Wholesale page
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