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If you are returning goods (whether for cancellation or they are faulty) please do so in the original packaging and include all instruction manuals and similar. For “no-fault” cancellations as a consumer, you must bear the cost. For returns where there is a fault you pay the postage/courier upfront and we will reimburse it when we receive them back and confirm that they are indeed faulty. Goods must be returned to us within 15 days of notification of return or cancellation.

Refunds will be made to the same account/card that the payment was made from. However, if you have used or damaged goods or returned them without the original contents or unnecessarily damaged packaging we may adjust the amount of refund given (or in extreme cases give no refund at all) to take into account the knock-on effect on what we can sell them for.